Shipping policy

Order Processing

All orders are processed within 1–3 business days. Orders are not processed or shipped on weekends or public holidays.

Once your order has been processed and shipped, you will receive a shipping confirmation email containing your tracking information.

Shipping Times

Estimated delivery times may vary depending on your location.

United Kingdom: 5–10 business days
United States: 7–12 business days
Europe: 7–12 business days
International: 7–15 business days

Please note that delivery times are estimates and may vary due to customs processing, carrier delays, or high seasonal demand.

Shipping Costs

Shipping costs are calculated at checkout and will depend on your location and the shipping method selected.

In some cases we may offer free shipping promotions. If free shipping is available, it will be clearly indicated at checkout.

Tracking Your Order

Once your order has shipped, you will receive an email with your tracking number. Tracking updates may take 24–48 hours to appear after shipment.

If you have not received tracking information within 5 days of placing your order, please contact us.

Customs, Duties and Taxes

Faithwood Carvings is not responsible for any customs duties, taxes, or import fees that may be applied by your country. These charges are the responsibility of the customer.

Lost or Delayed Packages

If your order appears delayed or lost in transit, please contact us and we will assist in locating the package.

Faithwood Carvings is not responsible for delays caused by shipping carriers, customs, or unforeseen circumstances once the package has been shipped.

Incorrect Shipping Address

Please ensure your shipping address is correct before completing your order. We are unable to guarantee address changes once an order has been processed.

If an incorrect address is provided and the package is returned to us, the customer may be responsible for additional shipping fees.

Contact Us

If you have any questions regarding shipping, please contact our support team.

Email: [your support email]
Response time: 24–48 hours